Claims at ARAG

Let's get you
the help you need

Facing a legal issue? We're here to help you navigate the claims process, understand your next steps, and get started with confidence.

How to submit a claim The Legal Helpline
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Everything starts with the Helpline

Before you call, have these details nearby to help explain your situation.

Your policy details

Have your policy number and the Legal Helpline phone number handy.

Find these in your policy documents.
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Your information

Have your full name, address, contact number, and any other relevant details ready.

This will help us verify coverage.
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Details of your legal issue

Be ready to briefly explain your legal situation, including any important dates or deadlines.

Help us connect you with a specialized lawyer.
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What happens next

Your legal expense insurance claim, step by step. Select a step to see what to expect.

Talk through your legal issue

An intake agent will answer your call and collect some basic information about your legal issue. They'll then connect you with an available Legal Helpline lawyer specializing in the relevant area of law.

The lawyer will provide general legal information, answer your questions, and explain possible next steps. If your issue appears to fall within your policy coverage, your information will be forwarded to our Claims Department for further review.

A Claims Analyst will be assigned

A dedicated Claims Analyst will be assigned to your case and contact you by phone or email to request information and supporting documents, where needed, to assess your claim.

They'll review your situation against your policy terms and let you know whether your claim is covered.

You're notified of the decision

Once your claim has been assessed, your Claims Analyst will contact you by phone and by email to communicate the coverage decision, explain the outcome, and guide you through any next steps.

If your claim is accepted, we will assign a lawyer to assist with your dispute.

You're connected with a specialized lawyer

If your claim is approved, ARAG will appoint a lawyer from our specialized panel law firms with experience in the relevant area of law. Your lawyer will guide you through the legal process and work toward resolving your issue, while eligible legal costs are covered in accordance with your policy terms and limits.

Your Claims Analyst will continue to oversee your claim and remain available to answer questions and assist throughout the process.

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Already have a claim?

Contact the Claims Analyst assigned to your file using the details in their correspondence. Have your claim reference number ready.

Cannot find your analyst’s contact details? Contact ARAG for help finding the right person.

After the Event (ATE) claims

If your legal case has ATE insurance, contact your law firm about reporting a claim and follow the instructions in your policy.

For authorized law firms: use your firm’s established ATE claims process. gATEway provides a claims submission route for authorized firms.

Log in to gATEway Contact our ATE team

Questions before you get started

No. Calling the Legal Helpline is your first step toward getting legal support, but it doesn't automatically open a claim. A Helpline lawyer will discuss your situation, provide general legal information, and help you understand your options. If your issue appears to fall within your policy coverage, your information will be forwarded to our Claims Department for assessment.

No. Your Claims Analyst assesses the claim against the applicable policy. Do not assume costs are covered simply because you have called or provided information.

Contact the Legal Helpline promptly and explain what has happened, including any work already carried out. Do not assume existing or further legal fees will be reimbursed; check with ARAG before incurring costs you intend to claim.

Your Legal Helpline number can be found in your policy documents. If you're unable to locate it, please contact your insurance broker or provider, who can help you find the information you need to access your legal assistance services.

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Have a concern about your service?

Find out how to raise a concern or complaint about your policy, claim or service experience.

View our Customer Care process

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