Legal Assistance Services

Early guidance,
better outcomes.

Help your customers find general legal information, work with legal documents and understand their next steps. Explore assistance services available through ARAG.

Explore assistance services Already have access?
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Already an ARAG customer?

Legal Helpline

Document Centre

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Legal Helpline

Your customers can speak with a lawyer for general legal information and possible next steps. Access in unlimited.

How to use the Helpline
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Legal Document Centre

Your customers can use guided, customizable templates, drafted by lawyers, to prepare everyday legal documents.

Open the Document Centre
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Legal Document Review

Where included, a lawyer can review an eligible legal document and send your customer an annotated copy with notes.

Access via the Helpline
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Simple Legal Letter Drafting

Where included, a lawyer can draft a simple legal letter for your customer to send. This is intended for simple documents only.

Access via the Helpline
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HR Assistance

Unlimited access to experienced HR professionals for practical guidance and best practices on a wide range of matters.

Access via the Helpline
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Identity Theft Assistance

Provides access to professional guidance and support to help customers navigate identity theft and restore their information.

Access via the Helpline
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Emotional Support

Provides access to confidential, professional support to help customers navigate personal challenges and manage stress.

Access via the Helpline
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How customers access support

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Step 1: find the access details

Customers should look for the Legal Helpline number on the policy certificate or in the policy wording. They should have the policy number ready when calling.

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Step 2: explain the situation

Customers will speak with an intake agent and explain the issue they're facing. They will then be connected to a Helpline lawyer who can provide general legal information and explain possible next steps.

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Step 3: check the relevant service

If the customer is looking for document review, letter drafting, HR assistance, emotional support, or identity theft assistance, the intake agent will verify coverage and connect them to a lawyer or professional who can assist with the service.

Make assistance easier to explain

Give your team a clear way to show customers what is available and how to use it.

Explain the offer

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Support the launch

Discuss implementation and marketing materials for your arrangement.

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Show the next step

Give customers the correct service access and claims instructions.

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Before you get started

The Legal Helpline is typically included with our products, while additional assistance services can be customized based on the needs of each program. Please refer to your policy documents for details on the services available to you.

No. Calling for general legal information is not itself an insurance claim. Customers can call the Helpline as many times as they'd like without it constituting a claim. If a matter appears potentially covered, it may be referred to our Claims team for assessment. A coverage decision is a separate step.

General information from the Legal Helpline is separate from the Legal Document Review service. Where document review is included, follow the relevant service instructions and check document eligibility and limits.

No. Our assistance services can be offered independently of our insurance products, giving you the flexibility to enhance your existing offerings with valuable support services tailored to your customers’ needs.

Contact our broker or corporate partnerships team to discuss your customer group and the products and services available. The team can confirm the arrangement and support relevant to your customers.

Talk with our team about your customers, the services available and how they can access support.

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