Making a claim with ARAG is easy and convenient


It involves five simple steps:

Call the Legal Helpline


If you believe you have a legal issue, please call the Legal Helpline right away. The number can be found on your:

  • ARAG Policy Certificate
  • Within your ARAG Policy Wording booklet, or;
  • Call 1-888-582-5586 and Press 1 to automatically transfer to the Legal Helpline.
Customer assignment and further information gathering:

  • An ARAG Claims Analyst is assigned and will contact you by email and/or phone to request further documentation and information to assist in making a final claim decision.
You are notified whether you have coverage or not:


  • The ARAG Claims Analyst will make a final decision and notify you by phone and email.
  • If coverage does not apply, you will still have unlimited access to the Legal Helpline for more legal information and assistance
ARAG will attempt to resolve the issue first:


  • Depending on your legal issue, our Claims Analyst will contact the other party involved to see if it can be resolved to avoid a lengthy litigation
  • Any resolution brokered by our Claims Analyst will be discussed with and approved by you prior to any final settlement
If ARAG cannot resolve your issue, a Panel Lawyer will be assigned:


  • You will deal directly with your assigned lawyer until the issue is resolved
  • Our Claims Analyst will remain involved to answer questions and to ensure that your claim moves forward in an efficient and timely manner
  • If a deductible is required, you will pay your assigned lawyer directly. Afterwards the Insurer pays all related legal expenses up to the approved budget and/or policy limits
 
 

We are committed to providing you with excellent service.

If you are dissatisfied with any aspect of your experience, we encourage you to let us know. Please review our complaints process for more information about what to do if you are not satisfied.