Karen Fletcher, Director, Claims

Karen oversees the ATE & BTE Claims Department and is the Director of Claims for ARAG Legal Solutions Inc.

Stacey Campbell, Senior Claims Analyst

Stacey is a Senior Claims Analyst in the BTE Department. Stacey comes to ARAG with a long history in insurance and litigation. Stacey cites that her daily motivation is to assist our customers in their time of need. She truly enjoys the opportunity to connect with our Insureds and assist them in solving their varied disputes.

Elena Liang, Senior Claims Analyst

Elena is a Senior Claims Analyst in the ATE Department, and also adjusts on select BTE claims. Elena has worked in the legal sector for over 10 years as both a Legal Assistant and Law Clerk. Elena believes that the diverse culture of ARAG makes it a great place to work. She enjoys coming to work and becoming acquainted with co-workers from diverse backgrounds and loves the opportunity it gives her to broaden her perspective on the world.

Dylan Turnbull, Team Lead, Claims

Dylan is a Team Lead in the ATE and BTE Claims Departments. He graduated from the Paralegal Program at Sir Sandford Fleming College and has five years of insurance and legal experience he obtained while working in the legal departments at two large Canadian insurance companies. Dylan brings his excellent customer service skills to the ARAG Claims Team. He often finds himself reading through the different Legal Expense Insurance policies in his spare time.

Shantal Patel, Team Lead, Claims

Shantal is a Team Lead in the BTE Claims Department. Shantal comes to ARAG with a rich background in insurance and litigation. She has worked in civil litigation for the past 12 years with the last 8 years focused on insurance defence. Shantal credits her role at ARAG with allowing her the opportunity to become part of a claims team and gain experience to utilize her CIP designation as well as her experience in litigation to excel in her role.

Alain Jeantilhomme, Senior Bilingual Claims Adjuster

Danielle Blachford, Claims Analyst

Danielle is a Claims Analyst in the BTE Department. Danielle loves being able to help our policyholders with their diverse needs. She leverages her active listening skills and tries to put herself in theirs shoes. Danielle believes that empathy is key to understanding and meeting clients’ needs and is the centre of not only showing, but also protecting our company’s values and assets.

Vickey Nobbie, Claims Analyst

Vickey is a Claims Analyst for the BTE Department. She graduated from McMaster University with a Bachelor of Arts in Political Science and received a Law Clerk diploma from Seneca College. She has more than 9 years’ experience working in civil litigation for both defence and plaintiff side. She enjoys applying her knowledge of legal background and skills to the various claims.

Rossa Mohsin, Claims Analyst

Margot Mason, Claims Administrator