Customer Stories

Derek is a board member of his condo corporation and was presenting significant changes to the condo’s bylaws, when he got into a very heated exchange with an owner attending. The arguments and name calling even carried on after the meeting was adjourned, and there was some pushing and shoving as well. The next day, police knocked on his door and advised he was being charged for an alleged assault that the owner claimed took place later that night in the parking garage.

Derek was shocked, but immediately called the Legal Helpline and a lawyer advised him on the spot of his rights and how to handle this unexpected and distressing situation. Derek’s information was also passed to our Claims Team and a criminal defence lawyer was immediately assigned to represent Derek.

The appointed lawyer represented Derek throughout the criminal proceedings and eventually Derek was acquitted of the charge. Derek was relieved and he saved $8,000 in legal fees because of his Condo Corporation’s Legal Solutions policy.

A window washing company had an implied contract with the strata council in 2017, that would go into effect in 2018. However, council elections occurred and the new council decided to go with another vendor. A Civil Resolution Tribunal Notice was filed by the original washing company, demanding full payment as per the original 2017 contract, which was not officially terminated by the new strata council.

Emily, a council member, was given the task to handle this issue and she called the Legal Helpline to get some initial information to take back to her colleagues. ARAG also assigned a lawyer who undertook negotiating a settlement between the council and window washing company.

The assigned lawyer negotiated a settlement that was less than originally filed and saved the council $8,000 in legal fees.

Joanna was on her way to an offsite condo corporation meeting, when she fell down a flight of stairs with a faulty hand railing. Joanna suffered multiple fractures and an extended recovery which kept her away from her work and condo corporation duties.

Joanna called the Legal Helpline to start the process to pursue her legal rights. ARAG appointed a personal injury lawyer, who immediately began negotiations with the property’s insurer. The assigned lawyer successfully negotiated a settlement of $125,000.

Under a typical contingency fee agreement, Janice would have paid approximately $37,000 of the settlement if she retained her own lawyer. Thanks to the ARAG policy purchased by her Condo Corporation, she kept 100% of the amount, which allowed her to focus on recovery and return to work.

A window washing company had an implied contract with the strata council in 2017, that would go into effect in 2018. However, council elections occurred and the new council decided to go with another vendor. A Civil Resolution Tribunal Notice was filed by the original washing company, demanding full payment as per the original 2017 contract, which was not officially terminated by the new strata council.

Emily, a council member, was given the task to handle this issue and she called the Legal Helpline to get some initial information to take back to her colleagues. ARAG also assigned a lawyer who undertook negotiating a settlement between the council and window washing company.

The assigned lawyer negotiated a settlement that was less than originally filed and saved the council $8,000 in legal fees.

An owner and irate ex-council member initiated a Civil Resolution Tribunal dispute against the strata, alleging multiple breaches of bylaws by the council, along with an extensive list of other accusations. The request was that the council be disbanded and election be considered void, and various council members be personally responsible for expenses.

Manraj and his fellow council members were at their wits end with this individual and called the Legal Helpline. A lawyer was assigned who collected all the facts and submitted a detailed counter submission to the tribunal, which resulted in the owner doing a resubmission with more details.

The tribunal agreed with the strata council that the alleged claims were baseless and dismissed the complaint. Thanks to their Legal Solutions policy, Manraj’s council saved $26,000 in legal fees.